FAQ

Terms, Shipping and Privacy Policy

♦ NEW UPDATES Oct 05 2O20 ♦

TERMS OF USE

Our products presented here are provided subject to the following terms and conditions. By using this site you agree to be bound by the terms and conditions in effect at the time of your visit. Please read them carefully.

SATISFACTION GUARANTEE

Our print partner uses 100% colour calibrated workflow, however due to the huge variety of monitors used to view images we cannot guarantee that the colour and density you view on your monitor will exactly match the final print.

PAYMENT OPTIONS

Prices listed on this site are in Canadian dollars.

Payment must be received before order is shipped.

We accept Visa, Mastercard, Paypal

SALES TAX

Canadian sales tax is in effect. Tax rate is determined and applied once you enter your shipping address to proceed with a purchase.

CANCELLATIONS | RETURNS | REFUNDS

Your order may be cancelled and a full refund issued as long as your order has not gone into production. Production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order please contact ASAP by phone at 705-783-0120

If for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.

SHIPPING

We ship worldwide with Canada Post, UPS, and various courier services. Tracking numbers will be provided for shipments whenever possible. Any additional costs or customs fees occurring from shipments (both domestic or international) are not the responsibility of Col Mitchell.

Please contact your local post office if you are unsure of the customs, duties, or expected transit times for your country. We are not responsible for duties and taxes required for international shipping

Please note that we cannot deliver to a PO box so please ensure that you provide us with your actual street number address.

If ordering outside of Canada or US additional shipping fees could apply and you will be contacted, or you may contact us in advance at col@colmitchell.com or 705-783-010. Payment must be received before order is shipped.

Turnaround time for printed products is between 5-7 days and 7-10 days for facemount to acrylic plus additional time for shipping. Oversized canvases and large orders may take longer to produce. From mid-November to Mid-January the production times may also increase due to the holiday season.

WHOLESALE

Wholesale opportunities exist. Please contact the artist at col@colmitchell.com

COPYRIGHT

The purchase of any artwork, print or product does not provide the purchaser with any copyright interest or other intellectual property right in the product.

All product and content produced by Col Mitchell such as, but not limited to, original artwork and their digital reproductions, images, text, video, graphics, logos, and button icons, is the property of Col Mitchell or its content suppliers and is protected by Canadian and International copyright laws. All content that is not the property of Col Mitchell is used with permission or is in the public domain. The arrangement and compilation of all content are the exclusive property of Col Mitchell and are protected by Canadian and International copyright laws. © 2020 Col Mitchell All Rights Reserved, except where permission is expressly given.

PRIVACY

Some information is required for shipping and billing purposes. Upon placing an order, your contact information will be kept for our Mailing List. We will use your contact information solely for that purpose.

Your privacy on the Internet is of the utmost importance to us. Your information will NEVER be sold or released to any one or party without your express permission, except as required by law.

All attempts will be made to make your online experience with Col Mitchell – Contemporary Paper Artist satisfying and safe.

COOKIES

This website requires the use of cookies in order to properly function and be GDPR compliant (https://eugdpr.org/). By law this requires your consent to proceed. If you prefer not to use this site you can still collect my art through email. Please send an email to colmitchellart@gmail.com and request a PDF catalog. When I get your request, I will send you a link to a quick curator questionnaire to get a sense of what you're looking for and will send you a PDF customized to your tastes.

MODIFICATION AND SEVERABILITY

We reserve the right to make changes to our policies, and this Terms of Use agreement at any time and in our sole discretion; therefore, you should review our policies, terms, and conditions each time you visit. Your continued use constitutes your binding acceptance of those changes. If any of the terms or conditions herein shall be deemed invalid, void, or for any reason unenforceable, that term or condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term or condition.

Concerns?

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

CANCELLATIONS | RETURNS | REFUNDS Your order may be cancelled and a full refund issued as long as your order has not gone into production. Production times vary and can commence anywhere from an hour after receiving your order to several days. If you must cancel your order please contact ASAP by phone at 705-783-0120 If for any reason you are unhappy with the production quality of the materials used we will replace or fix it at our cost. This includes defects such as loose canvas, bubbles, scratches, fading or warping.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

One of the benefits of my technique is that I use very little paint (waste is exceedingly minimal.) This does require a necessity to utilize top quality mediums that feature maximum pigment load, and strong stable properties. Top quality professional artist grade paints and gels, which include UV protectors, are used exclusively. My brand go to's: Golden, TriArt, F/W Rowney, Holbein and Liquitex Professional. Dig deeper by visiting my Mediums and Materials page.